SHipping & return policy

— SHIPPING —

Fast delivery, all across Bangladesh.

Where we ship
We currently ship to all districts across Bangladesh.

Delivery time

  • Dhaka: 1–2 business days
  • Outside Dhaka: 3–5 business days

Shipping cost

  • Standard shipping: 80 BDT
  • Free shipping on orders above 3000 BDT

Order processing
Orders are processed within 24 hours of placement. You will receive a confirmation message on WhatsApp once your order is dispatched.

Tracking
A tracking link will be sent to your email or WhatsApp once your order is shipped.

Note: Delivery times may vary during public holidays and peak seasons.

— RETURNS & REFUNDS —

Your satisfaction matters to us.

Damaged or wrong items
If you receive a damaged, defective or incorrect product please contact us within 48 hours of delivery with a photo of the item and your order details. We will arrange a replacement or refund as quickly as possible.

Return conditions
Due to the nature of skincare and hygiene products, we are unable to accept returns on opened or used products unless they are damaged or defective.

Refund process
Once your return is approved, refunds will be processed within 24 Hours business days via your original payment method or mobile banking.

How to request a return
Contact us on WhatsApp or email with:

  • Your order number
  • Photo of the item
  • Reason for return

We will guide you through the process from there.

RBL reserves the right to refuse returns that do not meet the above conditions.